High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and
voip
6 Critical Things to Know About Your Default Gateway
There are many things about network connectivity that the average person doesn’t think twice about — one of them is the system’s default gateway. It
Call Center Quality Monitoring: Real-Time vs Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is through call center quality monitoring.
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand what customers are saying, typically in the context of a customer support request.
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